Gift wrapping is available. Please select the gift wrapping option when purchasing the product.

Even if an item becomes out of stock, we generally plan to restock it.
Depending on the product, it may take some time until the next shipment arrives.

We also have a small selection of left-handed products available.

We will ship your order within 3 business days after receiving it (excluding holidays and national holidays). For domestic deliveries, it usually takes 3-5 days from shipping to arrival, and 1-3 weeks for international deliveries.

We accept credit cards (Visa, Mastercard, American Express, JCB, Diners) and PayPal.

Yes, please be aware that you are responsible for any charges such as customs duties and import taxes. These charges are determined based on the customs regulations of your country and are not included in our shipping cost. We recommend that you contact your local customs office for more information before placing your order.

Yes, please be aware that you are responsible for any charges such as customs duties and import taxes. These charges are determined based on the customs regulations of your country and are not included in our shipping cost. We recommend that you contact your local customs office for more information before placing your order.

Shipping fees vary depending on your shipping address, so please check the checkout screen.

・Returns due to customer's convenience:
Unfortunately, we do not accept returns or exchanges for reasons of customer convenience.

・Returns due to our fault:
We perform rigorous inspections and quality checks before shipping, but if there is a defect in the product, please contact us with photos and videos within 7 days of receiving the product. (*We will confirm the defect status with photos and videos.)
If the product is broken, not working, or due to other reasons on our part, we will exchange it at our own expense.
If an exchange is not possible, we will provide a refund.
Generally, we do not accept returns or exchanges after the product has been used.

We perform rigorous inspections and quality checks before shipping, but if there is a defect in the product, please contact us with photos and videos within 7 days of receiving the product. (*We will confirm the defect status with photos and videos.)
If the product is broken, not working, or due to other reasons on our part, we will exchange it at our own expense.
If an exchange is not possible, we will provide a refund.
Generally, we do not accept returns or exchanges after the product has been used.

Cancellations or changes to your order are possible as long as the product has not been shipped yet. If you wish to cancel or change your order, please contact us at the address below with your name and order number.
th_border@toyamahamono.com