Privacy policy

Privacy Policy

Last Updated: December 3, 2025

This Privacy Policy explains how our store, TOYAMA HAMONO CO., LTD. (“we,” “us,” “our,” or the “Site”), collects, uses, and discloses your personal information when you access en.toyamahamono.com (the “Site”), use our services, make purchases through the Site, or otherwise interact with us in connection with the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to users of the Services, regardless of whether we collect information from website visitors, customers, or any other persons covered under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our privacy practices or for operational, legal, or regulatory reasons. When we make updates, we will post the revised version on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Personal Information

We have collected personal information from various sources over the past 12 months for the purpose of providing our Services, as described below. The personal information we collect depends on how you interact with us and the Services.

In addition to the specific uses described below, we may use the information collected about you to communicate with you, provide or improve our Services, comply with legal obligations, enforce applicable terms, and protect or defend the Services, our rights, and the rights of our users or others.

Personal Information We Collect

The types of personal information we collect depend on how you use the Site and Services. “Personal information” means information that identifies, relates to, describes, or is capable of being associated with you.

1. Information You Provide Directly to Us

This may include:

  • Contact Information: Name, mailing address, phone number, email address, etc.

  • Order Information: Name, billing and shipping address, payment confirmation, email address, phone number, etc.

  • Account Information: Username, password, security questions, and other information used for account security.

  • Customer Support Information: Information you include when you communicate with us, such as through our customer support channels.

Some features of the Services may require certain information to be provided directly by you. If you choose not to provide this information, those features may not be available.

2. Information We Automatically Collect

We may automatically collect information about your interactions with the Services (“Usage Data”), including through cookies, pixels, and similar technologies (“Cookies”). Usage Data may include device and browser information, network connection details, IP address, and information about how you use and interact with the Site and your account.

3. Information We Receive from Third Parties

We may collect information about you from external service providers acting on our behalf, including:

  • Service providers supporting the Site and Services (e.g., Shopify)

  • Payment processors (collecting payment details necessary for order fulfillment)

  • Analytics and advertising partners using online tracking technologies such as cookies, web beacons, SDKs, and third-party libraries

All third-party information is processed in accordance with this Privacy Policy. See “Third-Party Websites and Links” for more information.

How We Use Personal Information

We use your personal information for the following purposes:

  • To Provide Products and Services
    Including payment processing, order fulfillment, account management, shipping arrangements, returns/exchanges, notifications, and operational improvements.
    Shopify may also process information to link your account with other Shopify services, subject to its Privacy Policy and Consumer Privacy Policy.

  • Marketing and Advertising
    We may send promotional communications via email, text, or mail; or personalize advertising on our Site and other websites.
    If you reside in the EEA, these activities rely on our legitimate interest in promoting our products (Art. 6(1)(f), GDPR).

  • Security and Fraud Prevention
    We use information to detect, investigate, and respond to fraud or illegal behavior.
    If you believe your account has been compromised, please contact us immediately.

  • Communications and Service Improvements
    Used for customer support and general improvement of the Services.

Cookies

We use cookies to enhance our Site and Services, perform analytics, and tailor content and advertising to your preferences.
For more information about Shopify’s cookie practices, visit:
https://www.shopify.com/legal/cookies

You may adjust your browser settings to delete or block cookies. However, doing so may negatively affect functionality of the Services.

We recognize Global Privacy Control (GPC) signals.
More information: https://globalprivacycontrol.org/

How We Disclose Personal Information

We may disclose personal information to third parties in the following circumstances:

  • Service providers performing services on our behalf (e.g., IT, payments, fulfillment, shipping, analytics)

  • Business and marketing partners, who will use the information in accordance with their privacy notices

  • With your consent or direction (e.g., social media integrations)

  • To our corporate affiliates

  • To comply with legal obligations, enforce our rights, or protect users and others

  • In connection with business transfers such as mergers or bankruptcy

We have disclosed the following categories of personal information in the past 12 months:

Category Recipients
Identifiers Service providers, marketing partners, affiliates
California customer record categories Same as above
Commercial information Same as above
Internet / network activity Same as above
Geolocation data Same as above

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics.

Sales or Sharing of Personal Information

We may “sell” or “share” personal information for advertising and marketing purposes as defined under applicable laws:

Category Recipients
Identifiers Marketing partners
Commercial information Marketing partners
Usage data Marketing partners

Third-Party Websites and Links

Our Site may link to external websites or platforms. We are not responsible for their content, security, or privacy practices.
Information shared on public or semi-public forums may be visible to others.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect children’s personal information.
Parents or guardians may request deletion of a child’s information by contacting us below.

We do not knowingly sell or share personal information of individuals under age 16.

Security and Retention

No security measures are perfect. Please avoid sending sensitive or confidential information through unsecured channels.

We retain personal information only as long as necessary for service provision, legal compliance, dispute resolution, and enforcement of agreements.

Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Right to access / know

  • Right to delete

  • Right to correct inaccuracies

  • Right to data portability

  • Right to opt out of sale, sharing, or targeted advertising

  • Right to restrict processing

  • Right to withdraw consent

  • Right to appeal decisions

  • Right to manage communication preferences (unsubscribe options included in marketing emails)

We do not discriminate against users for exercising their rights.

We may request verification of identity before responding to your request. Authorized agents may act on your behalf subject to verification requirements.

Complaints

If you have concerns about our handling of your personal information, please contact us.
If unresolved, you may have the right to file a complaint with your local data protection authority.

International Users

Your information may be transferred, processed, or stored outside your residence country.
For transfers from the EEA or UK, we use approved transfer mechanisms such as Standard Contractual Clauses.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights, you may contact us at:

📧 toyamahamono@toyamahamono.com
📍 Kaneko-Shinden 1700-15, Sanjo-shi, Niigata 955-0814, Japan

Unless otherwise stated, we are the data controller for your personal information.